Terms of Service

Effective August 2, 2026

These Terms of Service ("Terms") govern access to and use of Cluchr Aero System (the "Service"), provided by Cluchr ("Cluchr," "we," "us," or "our"). By creating an account, logging in, or otherwise using the Service, you agree to these Terms on behalf of yourself and the company you represent (the "Customer").

1. The Service

Cluchr Aero System is a business software platform for aviation parts trading companies, covering the RFQ, Quotation, Purchase Order, Proforma Invoice, Invoice, and Shipment workflow, along with related customer, supplier, and inventory records (collectively, "Customer Data").

2. Accounts

Each Customer operates within its own isolated workspace ("tenant"). An Admin user on a Customer's account is responsible for creating and managing user logins for that Customer's own employees, and for all activity that occurs under those logins. Login credentials must not be shared outside the Customer's organization. You are responsible for keeping your password confidential and for notifying us promptly of any unauthorized use of an account.

3. Subscription, Plans & Payment

Access to the Service is provided under a subscription plan agreed with Cluchr, which determines the number of user seats and features available. Fees are billed in advance on the agreed cycle and are non-refundable except where required by law or otherwise agreed in writing. We may change our pricing for future billing periods with reasonable advance notice.

4. Customer Data

As between the parties, the Customer retains all rights to the Customer Data it submits to the Service. We use Customer Data solely to provide, maintain, and support the Service, and as described in our Privacy Policy. Each Customer's data is logically isolated from every other Customer's data at the database level.

5. Acceptable Use

You agree not to:

• Use the Service to store or transmit unlawful, infringing, or fraudulent content;
• Attempt to access another Customer's tenant, data, or account without authorization;
• Probe, scan, or test the vulnerability of the Service without our prior written consent;
• Reverse engineer, decompile, or attempt to extract the source code of the Service; or
• Resell or provide the Service to third parties outside your own organization without our consent.

6. Intellectual Property

The Service, including its software, design, and branding, is owned by Cluchr and protected by applicable intellectual property laws. These Terms do not grant you any rights to Cluchr's trademarks, logos, or brand assets.

7. Service Availability

We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, except as expressly stated in these Terms or required by law.

8. Limitation of Liability

To the maximum extent permitted by law, Cluchr will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising out of or related to your use of the Service. Cluchr's total liability arising out of these Terms will not exceed the fees paid by the Customer to Cluchr in the twelve (12) months preceding the claim.

9. Termination

Either party may terminate the subscription in accordance with the terms agreed at signup. We may suspend or terminate access to the Service if a Customer materially breaches these Terms and does not cure the breach within a reasonable time after notice. Upon termination, we will make Customer Data available for export for a reasonable period before deletion.

10. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify the Customer's Admin user by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms can be sent to sales@cluchr.com.